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Knowledgebase

Review our knowledgebase to get answers to our most frequently asked questions and issues.

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Pricing & Billing FAQs

Do you charge any tax on monthly invoices?

Yes. Arcticel is based in the United Kingdom and we are required to charge Value Added Tax (VAT) to customers from the European Union.

How does 24/7/365 support work?

Every cloud hosting plan on Arcticel gives you online access to 24/7/365 support through Live Chat and our ticketing system. The Advanced and Premium Support add-ons give you access to exclusive benefits like quicker response time and enhanced access to our Support Team.

Is there a free trial?

You can reach out to our team at any time to claim a free trial of our services and familiarize yourself with the Arcticel Platform and test its capabilities. No risk, no obligation, no credit card required and you can cancel anytime.

Will I be charged at the same time every month?

We use post-billing method and charge in arrears. Invoices are issued in the first week of every month for usage of services in the previous month. You will be notified by email of your invoices.

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